FAQ

For answers to some of our most frequently asked questions, please refer to the list below.  Still can’t find what you’re looking for? You can e-mail Customer Service at info@countingspots.com

At Counting Spots, we are all still full-time practicing teachers, so we’re kind of busy during the day. 😊  Email is the best way to reach us.  If you need to speak with someone about a specific question or request, please leave your phone number and the best time to reach you and we will return your call as soon as possible.  If you’re available evenings between 5:00 – 8:00 EST or Saturdays between 9:00-4:00, please let us know!

Absolutely not. You may continue checkout as a guest without registering an account. However, the benefit of registering allows you to save your shopping cart and access / view previous downloads and orders.

Once you finish placing items in your shopping cart, there are 2 ways to enter a coupon.

  1. Below the final item is a Coupon Code window. Enter the code here and click the “Apply Coupon” button.  Then proceed to checkout. It’s that simple!
  2. If you forget, we give you another chance! On the Checkout page, you will see a blue box asking “Have a coupon?”  Enter your coupon code into the box and click “apply.”

For on-line orders, payments are processed through PayPal but you do not have to have a PayPal account to make a payment (since they allow you to bypass account creation and simply pay with a credit card).  We also accept Purchase Orders.

Shopping online with Counting Spots is a completely safe experience!

We use SSL (Secure Sockets Layer)—the industry standard in online encryption technology—to ensure that your personal and credit card information remains secure. SSL encryption allows you to shop with confidence, knowing that only you and Counting Spots have the ability to access your information.  You can also choose to checkout using PayPal.

By law, we are required to charge sales tax in all states where applicable. Please note that some states charge tax on shipping costs in addition to the purchase total. No sales tax is required for orders delivered to addresses in Alaska, Delaware, Montana, New Hampshire, and Oregon.

Belong to a tax exempt organization? Please print out your shopping cart, then contact us. We must have your current tax exempt certificate on file in order to qualify. Please email a scanned copy of your Tax-Exempt form, along with your printed shopping cart, to info@countingspots.com).  When we receive your Tax-exempt form, we will then process your order.  You will receive an invoice from us, that can then be paid with a credit card or PayPal.

We love to work with our math friends in other countries.  If your order is shipping to an international destination, please contact us so we can work out the best way to proceed with your order and shipping.

Using a Purchase Order? Most schools have to create their own P.O. in their system.  You can print your shopping cart and give this to the school personnel who create the Purchase Orders for your school.  From that point, follow your school’s policy for placing orders.  If your district places order through US Mail, please send us an email letting us know to watch for the order.  If you want to send a copy of the order with this email, please do so as it will help with the speed of processing your order.

Don’t forget: If you are a school or other non-profit, we must have your current tax exempt certificate on file. If not on file, please email a scanned copy of your Tax-Exempt form to info@countingspots.com.  When we receive all paperwork, we will then process your order.  You or your school district will receive an invoice from us, that can then be paid with a credit card, PayPal or check.

We ship our items using the most economical option for each order.  Our shipping fee is 15% of the total order, which is the average for most orders over $65.  Smaller orders, under $65, are charged a flat $10 shipping fee.

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If you do not find the answer for your question, you can ask us by submitting it using form below:

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